About

FAQ

• Where is the store based?

  Suzhou, China

• Do you accept orders placed outside of the US?

  We sure do!we accept orders from all over the world.

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 10 to 15 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 3 to 5 business..

• Payment

  Paypal. If you have Paypal, you could pay us directly online, if you have credit card, you could apply a paypal and link it with credit card, then paypal could get payment from your credit card

• Cancel Policy

  We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our dresses are made to order, and once the creation process has begun the materials cannot be reused. The good news is that after placing your order, there is still time to make up your mind. Please refer to our cancellation policy below for details.

  Our Cancellations Policy

  1.Orders canceled within 24 hours of payment confirmation will be eligible for a full refund.

  2.Orders canceled 1-3 days after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.

  3.Orders canceled after 3 days of payment confirmation will be eligible for a partial refund consisting of the full shipping cost.

  4.Once your order has been shipped, it can no longer be cancelled

• Do you accept customized made orders?

  Surely we do,we can customized made for clients,so please send us the style you like or your design

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.